Karen Zupko in 2024

Friday, April 5, 2024 | 1:15 p.m. – 4:45 p.m.
Omni PGA Frisco Resort
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Karen Zupko’s three-hour presentation at TOA’s 2023 Annual Conference was one of the most popular presentations at TOA’s conferences. Back by popular demand, Karen will present an all-new three-hour session – “What Every Orthopaedic Surgeon Needs to Know About Their Business Office” – at TOA’s 2024 Leadership Conference.

Introduction
How people, process and technology drive profitability.

You Can’t Manage What You Don’t Measure
Why do you need these reports? How to use the data to make better decisions and capture more revenue.

Participants will be encouraged to run data reports during the seminar.

Does Your Fee Schedule Need a Fix?

Coding Improvement Drives Revenue

Making the Out-of-Network Decision: Carefully!

Avoiding Clawbacks

The workshop is interactive, and it will help surgeons and practice administrators learn what is (or what is not) happening in the business office. Consider bringing the following items to enhance your experience:

1.  Accounts receivable (AR) run different ways.  Please bring only the summary sheet at the end.  Run all reports out to 180 days.   

1.  Run one version of the AR by date of service DOS versus DOE, which is date of entry. 

2. Ask for AR to have only patient owed balances versus monies owed by carriers.

3.  Run AR by insurance companies.  

4.  Ask for a credit balance report.  

5. Year end 2023 CPT frequency report. Separate all E/M codes and run these together.  

6. Surgery codes and see if they can run a report with and without modifiers. 

7. Ask for your denial report. You want the version that shows the number of times a denial was used and the dollar value.