Practice Perspective

How Artificial Intelligence and Robotic Process Automation Tools Significantly Improve Revenue Cycle Management

September 27, 2018

By Mel Gunawardena, SYNERGEN Health Ensuring successful revenue cycle management comes down to how proficient health care organizations are at optimizing processes, utilization of staff and the latest technology. More health organizations are turning to advanced technology that can be integrated into their current billing software and delivers an immediate return on investment. Specifically, artificial…

Practice Perspective – Data-Based Management’s Effect on Staffing and Duty Allocation

July 20, 2018

By Joseph Mathews How much is just enough? This is an ongoing conversation for practices regarding staffing as we face lower profit margins, increasing overhead and patient populations that demand both quick processes and high levels of customer service. However, this conversation and the decisions that follow can become less tedious and stressful if practices…

Practice Perspective: Data-Based Management of the Patient Experience; Starting with Scheduling

June 26, 2018

By Joseph Mathews While the patient experience should begin with a seemingly uncomplicated call to schedule an appointment, the patient journey is often marred by hard-to-understand greetings and instructions, abandoned calls, being sent to voicemail, or sitting on hold for long wait times while listening to a barrage of promotions about the organization. These are…